Frequently Asked Questions (FAQ)
☕ General Questions
What does Coffee Supply Solutions offer?
We provide commercial coffee equipment, liquid coffee concentrate, and supplies designed for offices, hotels, convenience stores, and foodservice operations. Our goal is to make it easy for your business to serve consistent, great-tasting coffee — every time.
Who can buy from Coffee Supply Solutions?
We sell to both businesses and individuals across the United States. Whether you’re running a small office or managing a hotel chain, we have solutions to fit your needs.
Do you have a minimum order requirement?
No minimums are required. You can order one machine, one box of concentrate, or larger quantities for your operation.
🚚 Shipping & Delivery
Where do you ship?
We currently ship throughout the continental United States.
Do you offer free shipping?
Yes! We offer free shipping on all commercial coffee machines. Other products may include standard shipping rates calculated at checkout.
How long does shipping take?
Orders typically ship within 1–3 business days. Delivery times depend on your location and the shipping method selected.
Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking details.
🔧 Equipment & Coffee Concentrate
What type of coffee machines do you carry?
We proudly offer commercial brewers and dispensers from BUNN® and NEWCO®, two of the most trusted brands in the industry.
Do you offer installation or setup assistance?
Many machines are designed for simple setup, but we can provide installation guidance and resources upon request.
What is Liquid Coffee Concentrate?
Liquid Coffee Concentrate is a shelf-stable, pre-brewed coffee solution that’s dispensed through commercial systems. It delivers consistent flavor and convenience — ideal for offices, hotels, and high-volume operations.
What is the mix ratio for your coffee concentrate?
Our private-label Colombian Coffee Concentrate uses a 30:1 ratio (30 parts water to 1 part concentrate), providing a smooth, balanced cup with minimal waste.
💳 Ordering & Payments
What payment methods do you accept?
We accept major credit and debit cards, and business customers may qualify for invoicing options upon approval.
Can I place a bulk or recurring order?
Yes! Contact us directly for volume pricing or to set up a recurring delivery plan for your business.
Do you offer tax-exempt purchasing for businesses?
Yes. You can provide your tax-exempt documentation during checkout or contact our support team to set it up on your account.
📞 Support & Returns
What is your return policy?
Unused equipment and unopened products may be returned within 30 days of delivery. Contact us prior to returning any items to receive an authorization and return instructions.
How can I contact customer service?
You can reach us at:
📧 support@coffeesupplysolutions.com
or through our Contact Us page.
Do your products include a warranty?
Yes, most equipment comes with a manufacturer’s warranty. Warranty details vary by brand — contact us for specifics before purchase.
🌟 Partnership & Business Accounts
Can my business open a wholesale account?
Yes! We work with distributors, offices, hotels, and other commercial accounts. Contact our team to discuss wholesale pricing and tailored supply programs.
Do you offer private-label options?
Yes, we offer private-label liquid coffee concentrate options for businesses looking to brand their own coffee.