1. Subscriptions

Certain eligible products may be available as recurring subscriptions. When you purchase a subscription, you authorize recurring deliveries based on the frequency and terms selected at the time of purchase.

Your payment method will be stored securely through our payment and subscription providers and will be charged for recurring orders according to the subscription schedule, unless you have selected a prepaid subscription option.

The price, delivery frequency, and other applicable subscription details will be presented when you enroll in the subscription.

2. Managing or Canceling a Subscription

You may manage or cancel an eligible subscription using the subscription management options provided through your account, order confirmation, subscription emails, or other available subscription management tools.

You may also contact Coffee Supply Solutions LLC for assistance:

Cancellation of a subscription prevents future eligible recurring orders from being processed. If an order has already been processed or shipped before the cancellation takes effect, that order may be subject to our regular Returns & Refund Policy.

3. Subscription Renewals

Some subscription plans may automatically renew according to the terms presented when the subscription is purchased.

If you do not wish to continue an automatically renewing subscription, please cancel it before the next applicable order or renewal is processed.

4. Pre-Orders

Coffee Supply Solutions LLC may occasionally offer products for pre-order before they are available for immediate shipment.

A pre-order allows you to reserve an out-of-stock, incoming, or soon-to-be-available product before it is ready to ship.

The product page will identify the item as a pre-order when applicable. Estimated availability or shipping information may also be provided when known.

Availability dates are estimates and may change due to manufacturer, supplier, transportation, or other circumstances outside our reasonable control.

5. Pre-Order Payments

Depending on the product and purchase option, a pre-order may require full payment, partial payment, or another payment arrangement presented at checkout.

The payment terms applicable to the pre-order will be displayed when you place the order.

6. Canceling a Pre-Order

If you would like to cancel a pre-order, please contact us as soon as possible.

An eligible pre-order may generally be canceled before it has been fulfilled or shipped.

Once a pre-order has entered fulfillment or has shipped, we may no longer be able to cancel it. The order will then be subject to our applicable Returns & Refund Policy.

If an eligible paid pre-order is canceled before fulfillment, any applicable refund will be returned to the original payment method in accordance with our refund procedures.

7. Changes to Pre-Order Availability

We make reasonable efforts to provide accurate estimated availability information for pre-order products. However, manufacturer and supplier schedules may change.

If there is a significant change affecting a pre-order, we may contact you using the email address or phone number associated with your order when appropriate.

If we are unable to fulfill a pre-order, we will cancel the affected order and issue any applicable refund for amounts paid.

8. Returns and Refunds

Returns and refunds for subscription orders and fulfilled pre-orders are subject to our Returns & Refund Policy.

Please review that policy for information regarding return eligibility, non-returnable products, damaged or incorrect items, return shipping, and refund processing.

9. Questions or Cancellation Assistance

If you need assistance with a subscription, pre-order, cancellation, or other purchase option, please contact us.