Refund policy

Coffee Supply Solutions 

At Coffee Supply Solutions LLC, we stand behind the products we sell and want you to be confident in every purchase.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it

  • Unused and unopened

  • In its original packaging

  • With receipt or proof of purchase

To initiate a return, please contact us at:

📧 info@coffeesupplysolutions.com
📞 479-652-8398

Once your return is approved, we will provide return instructions and a return shipping label (if applicable).

Returns must be sent to:

Coffee Supply Solutions
5701 Steep Hill Rd. Bldg. D Fort Smith, AR 72916

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at info@coffeesupplysolutions.com with your order number and photos (if applicable), and we will make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (coffee, tea, food products)

  • Custom or special-order items

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before purchasing.

Exchanges

If you need a different item, the fastest way to ensure availability is:

  1. Request a return for the original item

  2. Place a new order for the replacement item

This ensures quicker processing and shipment.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must:

  • Be unused

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically occurs within 10 business days

  • Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since approval, please contact us at info@coffeesupplysolutions.com.

Shipping Costs

Return shipping costs are:

  • Covered by the customer unless the item was defective or incorrect

  • Non-refundable unless otherwise stated

Questions?

We’re here to help.

📧 info@coffeesupplysolutions.com
📞 479-652-8398
Business Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. Central Time